Shipping policy

Valera Collective Shipping Policy

Effective Date: 03/05/2026

At Valera Collective, we want your order to arrive safely and on time. This Shipping Policy explains how we handle shipping, delivery times, and responsibilities.

1. Shipping Methods

Furniture and home products may be shipped via:

  • Freight carriers for large items

  • White-glove delivery service for premium or bulky items

  • Standard parcel carriers for smaller items

The shipping method for each item will be noted during checkout.

2. Processing Time

  • Orders are generally processed within 2–5 business days after payment is confirmed.

  • Custom or made-to-order items may require longer processing times.

  • You will receive a confirmation email once your order has been shipped.

3. Delivery Times

  • Delivery times vary based on shipping method, product type, and location.

  • Estimated delivery dates are provided at checkout but are not guaranteed.

  • Large or freight items may require a scheduled delivery appointment.

4. Customer Responsibilities

To ensure smooth delivery, customers must:

  • Provide accurate shipping information, including address and contact number

  • Ensure access for delivery (doorways, stairwells, elevators, or loading docks)

  • Inspect items at the time of delivery and note any visible damage on the delivery receipt

Note: Failure to document damage at delivery may limit claims for reimbursement.

5. Shipping Costs

  • Shipping costs are calculated at checkout and may vary depending on item size, weight, and delivery location.

  • International customers are responsible for customs duties, import taxes, and brokerage fees.

6. Damages During Shipping

  • Inspect all items upon delivery.

  • If items are damaged during transit, contact us immediately at contact@valeracollective.com with photos and your order details.

  • Claims for damage caused by carriers arranged by the customer are the customer’s responsibility.

7. Title & Risk of Loss

  • Title and risk of loss transfer to the customer once the item leaves the distributor or supplier warehouse.

  • We are not responsible for damage or loss once the product is in transit via a third-party carrier.

8. Delays

  • Delays may occur due to:

    • Carrier issues

    • Weather conditions

    • Holidays or supply chain disruptions

  • We will communicate any known delays but are not liable for delays outside our control.

9. Contact Us

For any questions regarding shipping or delivery:

Valera Collective
Website: https://caleracollective.com
Email: contact@valeracollective.com