Valera Collective Return, Refund & Delivery Inspection Policy

Effective Date: 03/05/2026

At Valera Collective, we strive to ensure every customer is satisfied with their purchase. Because many of our products are shipped directly from our manufacturing and distribution partners, our policies are designed to accommodate the logistics of large furniture shipments while maintaining a fair process for our customers.

1. Delivery Inspection Policy

Because many furniture items are large or shipped via freight carriers, customers are responsible for inspecting deliveries at the time they arrive.

Before accepting your shipment, please inspect the packaging for:

• Crushed corners
• Punctures or tears
• Water damage
• Visible signs of mishandling

If visible damage is present, please note the damage on the delivery receipt before signing.

2. Hidden Damage

Even if packaging appears intact, customers should open and inspect the item within 48 hours of delivery.

If concealed damage is discovered, please contact us immediately and provide:

• Your order number
• Photos of the damaged item
• Photos of the packaging and shipping label

Failure to report concealed damage within 48 hours of delivery may limit our ability to file damage claims with the carrier or supplier.

3. Refusing Damaged Shipments

If a shipment arrives with severe visible damage, you may refuse delivery.

If you refuse a shipment due to damage, please notify us immediately at:

contact@valeracollective.com

Whenever possible, provide photos of the damaged packaging.

4. Delivery Signatures

Some furniture shipments require a signature upon delivery.

By signing the delivery receipt without noting damage, the shipment may be considered accepted in good condition, which may limit the ability to file damage claims with the carrier.

5. Assembly and Damage Claims

Customers should not assemble damaged items.

Once a product has been assembled, it may be difficult to determine whether damage occurred during shipping or during assembly, which may limit eligibility for replacement or refund.

6. Return Eligibility

Items may be returned within 30 days of delivery for a refund, provided they meet the following conditions:

• Items must be unused and in new condition
• Items must be returned in their original packaging
• Items must not be assembled, installed, or modified
• All hardware, components, and documentation must be included

Items returned without original packaging may be refused or subject to additional deductions.

7. Non-Returnable Items

The following items are generally not eligible for return:

• Opened mattresses or mattress toppers
• Custom or made-to-order furniture
• Items marked as final sale
• Products that have been assembled or installed

8. Return Merchandise Authorization (RMA)

All returns require a Return Merchandise Authorization (RMA) number.

To request an RMA, please contact:

Email: contact@valeracollective.com

Include the following information:

• Order number
• Item(s) being returned
• Reason for return

Once approved, we will provide return instructions and your RMA number.

Returns shipped without an RMA may not be accepted.

9. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery.

Provide the following:

• Photos of the damaged product
• Photos of the packaging
• Order number

After review, we may offer one of the following solutions:

• Replacement parts
• Replacement product
• Partial refund
• Full refund (when appropriate)

In some cases, damaged items may not need to be returned.

Damage caused by a carrier arranged by the customer is the customer’s responsibility.

10. Incorrect or Non-Conforming Items

If you receive an incorrect item or a product that differs from your order, please notify us within 48 hours of delivery.

Once verified, we will coordinate a solution which may include:

• Replacement product
• Refund
• Store credit

11. Restocking Fee

A 5% restocking fee may apply to eligible returns to cover inspection, handling, and processing costs.

Restocking fees do not apply to:

• Damaged items
• Defective items
• Incorrect items

12. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

Because furniture items are large and require specialized carriers, return shipping costs may be significant and may exceed the original shipping cost.

Original shipping charges are non-refundable.

Customers must ensure items are securely packaged to prevent damage during return transit.

13. Refused Deliveries

If a customer refuses delivery of an order that is not damaged or incorrect, the customer will be responsible for:

• Return shipping costs
• Carrier refusal or rerouting fees
• Original shipping costs

These amounts may be deducted from the refund.

14. Refunds

Refunds are issued once returned items are received and inspected.

If approved, refunds will be processed to the original payment method within 5–10 business days.

Applicable restocking fees, shipping costs, or handling charges may be deducted from the refund.

15. Exchanges

Exchanges are handled as a return followed by a new order.

To exchange an item:

1. Request an RMA for the original item

2. Complete the return process

3. Place a new order for the replacement item

16. Contact Information

For questions regarding returns, refunds, or delivery issues, please contact us:

Valera Collective
Website: https://valeracollective.com
Email: contact@valeracollective.com